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Privacy Policy

Short Version: We make sure that your data is handled in a way which complies with the Federal Trade Commission Act.

Long Version: In this document, ‘we’ refers to Norwood Window Cleaning DBA Murrieta Window Cleaning & Temecula Window Cleaning and its representatives. ‘You’ refers to visitors to our website and our customers.

Who is responsible for your data? Our data protection officer and company owner is Maricel Norwood. The data protection officer is responsible for making sure that your data is stored and processed safely. You can contact them by email at norwoodwindowcleaning@gmail.com or by phone at (858) 683-6698.

Why do we process and store your data? We need to store and process your data if you make an inquiry or place an order with us, to allow us to provide our services as a window cleaning and home maintenance company. This includes your name, contact details, and IP address. We also need to store your details for tax and insurance reasons.

We only store or process data which you have given directly to us and which we need to run our business.

How long will we keep your data? We may need to keep your personal details until up to 5 years after you were a customer of ours, for tax and insurance purposes. After this date, your data will be anonymized, unless you have ‘opted in’ to receive ongoing communications from us.

Who has access to your data? Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorized members of staff will access your data.

Some of the services we use will also store a copy of your data. For example, our website provider, email provider Gmail, phone system, merchant system, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.

We do not sell or give your data to any third parties for their marketing purposes.

 

Who else might your data be shared with? We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.

How can you see what data we store about you? You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.

Your right to deletion: If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise, we will happily comply with your request as best we can.

How can you opt in or out of our marketing messages? You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.

How does our website use cookies? Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors.

Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.

How do you make a complaint about our use of your data? The Federal Trade Commission (FTC) is the authority for data protection in the USA. If you have an unresolvable problem with us and our use of your data, they are who you should contact.

At Norwood Window Cleaning DBA Murrieta Window Cleaning & Temecula Window Cleaning, we prioritize the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

Information We Collect

We collect the following types of information:

Personal Information: This includes your name, address, phone number, email address, and payment information when you make a reservation or purchase through our website

Non-Personal Information: This includes data collected through cookies and similar tracking technologies, such as browser type, IP address, and pages visited on our site.

How We Use Your Information

We use your information for the following purposes:

Process Transactions: To fulfill your orders and provide services you request.

Improve Our Services: To enhance our website, products, and services based on your feedback and usage patterns.

Communicate with You: To send you updates, promotional materials, and other information related to your reservations and our services.

Comply with Legal Obligations: To adhere to legal and regulatory requirements.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include secure servers, encryption, and restricted access to your personal data.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide our services, comply with the law, or protect our rights. This includes:

  • Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or serving our customers.

  • Legal Compliance: When required by law to respond to subpoenas, court orders, or other legal processes.

We will not share SMS consent or phone numbers with a third party for marketing purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access and Portability: Request access to and a copy of your personal data.

  • Correction: Request correction of inaccurate or incomplete personal data.

  • Deletion: Request deletion of your personal data.

  • Objection and Restriction: Object to or request the restriction of processing your personal data.

  • Withdrawal of Consent: Withdraw your consent for processing your personal data at any time.

To exercise these rights, please contact us using the contact information provided below.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

 

Norwood Window Cleaning DBA Murrieta Window Cleaning & Temecula Window Cleaning

40477 Murrieta Springs Rd. Ste D1 1022

Murrieta, CA 92563

Phone: (858) 683-6698

Email: norwoodwindowcleaning@gmail.com

Website: norwoodwindowcleaning.com

 

By using our website and services, you consent to our Privacy Policy. This Privacy Policy ensures compliance with TCR privacy regulations.

Image by Dan Nelson
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